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My Account

You don't need to register an account to place an order, but if you do, you will be able to keep track of your passed orders and store your details for future faster checkouts. You can register an account at the checkout or at the Registration Page.

Simply login to Your Account where you will find all your account details which you can easily edit from there.

We are fully compliant with the data protection act, so you can shop with the assurance your personal details are safe and secure. For full details visit our Privacy Policy.

Don’t worry, just log in to My Account, select 'Forgotten Your Password?' and follow the instructions about how to reset it.

To be one of the first to hear about our offers, hints, tips and be part of our #TanTribe, go to our Sign Up page. If you have already made an account, you can log in to My Account and change your email preferences there.

If you no longer want to receive tips and promotions, then you can click unsubscribe link on the email, or log in to My Account to change your email preferences.

Before you can order, you need to agree the Trade Terms and Register your interest with us. We will then get back in touch within 7 days.

Ordering

Simply visit the Shop and browse the range. Click 'Add To Basket' on any items you wish to purchase, then visit the Basket where you can amend any quantities or remove items. Then simply follow the instructions to checkout and complete your purchase.

All our delivery options can be found on our Delivery Information page.

We offer a variety of payment options including Visa, Visa Debit, Mastercard, PayPal, Apple Pay, Google Pay and Amazon Pay. To ensure all customers are safe to shop, and because we take security and fraud very seriously, expect to be asked additional authorisation questions by us and your payment provider.

So we can get your order to you as quickly as possible, it will be sent for processing immediately after being placed. Unfortunately this means we are unable to make any changes to it, however we may be able to be cancel it and a new order can be placed. To cancel an order, send your order confirmation, with the word CANCEL in the email header, to orders@stmoriz.co.uk. We can only cancel orders that are still being processed and have not been dispatched. If it has already left, it is your responsibility to contact us to organise a return.

When an order has been dispatched, we will send you an email to say it is on its way. You can also view the status of your order in My Account. We send all our orders via Royal Mail and deliver times will reflect which delivery option you chose at checkout and our Delivery policy. Unfortunately we are currently unable to provide tracking details, but we aim to do this in the near future. If your delivery date has passed and you can't find the information you need, then please contact our Customer Service Team at orders@stmoriz.co.uk.

We aim to deliver you the highest quality items and service, but very occasionally things go wrong. If you need to return an item, send a copy of your order confirmation, with the word RETURN in the email header, to our Customer Services Team at orders@stmoriz.co.uk and they will advise next steps. If your order arrives faulty or damaged, please include details of the problem, ideally with a photograph for a swifter resolution. If you receive incorrect or missing products, please include details of the products received or are missing. Any replacements will be sent out accordingly, and any refund should be returned to your account within 5 working days (depending on your bank).

Website

Please refer to our Terms and Conditions page.

Please refer to our Privacy Policy page.

If you are experiencing any problems with our website, please contact our Customer Services Team at orders@stmoriz.co.uk, with details of your problem, with the page it was experienced on, and which browser you are using, so we can try to fix this for you.

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